Returns & Exchanges
At Kiki de Montparnasse, we strive for complete satisfaction with your purchase; however, due to the intimate nature of our collections, items must be returned in original, unworn condition with all tags and hygiene seals intact within 14 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original designer packaging and include the printed return authorization form inside the box to ensure timely processing.
Ship the Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a tracking receipt for your records.
Inspection and Refund
Once our atelier receives and inspects your return to confirm it meets our quality standards, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing